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PrimalMines

FAQ

How do I receive my purchase?

Delivery is automatic. It will take 5-10 minutes in order for your purchase to be processed and eventually delivered. Please don't spam dm staff or spam chat asking where your rank is.  

I paid but didn't get my package. What now?

First, fully quit Minecraft and rejoin the server, then give it a couple of minutes. If it's still missing, open a ticket in our Discord with your transaction email or ID and we'll sort it out fast.

What payment methods can I use?

Checkout is handled securely by Tebex. Visa, Mastercard and PayPal are all supported. We never see or store your card details.

Can I buy a rank for a friend?

Yes. When you add a package, tick "This is a gift for another player" and enter their Minecraft username. The package is delivered to them instead of you.

What is a rank upgrade?

If you already own a rank, an upgrade lets you jump to a higher tier by paying only the difference in price. You don't re-buy from scratch.

Are boosts server-wide?

Yes. Every booster (and booster pack) is global, so the whole server benefits while it's active.

Do purchases carry over after a reset or new season?

Every rank is permanent and will carry over to other servers/seasons we create.